Tree on your home? Call now, we're dispatching.
A real dispatcher answers day and night. Average arrival over the last 12 months was 38 minutes.
No surge pricing. After-hours calls add a flat $150, stated before we roll.
What to do while we're on the way
Four steps, in this order. None of them involve a ladder or a chainsaw.
- 1
Get clear
Move everyone out of rooms under the tree and away from the drip line of cracked limbs.
- 2
Treat wires as live
Stay 35 feet from any downed line. Report it to TECO or Duke Energy before anything else.
- 3
Photograph from a distance
Wide shots of the tree and home. Do not climb on the roof or walk under hangers.
- 4
Call the storm line
Tell the dispatcher what is hit and whether anyone is inside. We triage by danger.
From your call to a clear roof
Here is how a typical emergency call runs outside of a declared hurricane. During named storms, calls are triaged by danger.
- 0 min
Dispatcher answers
A person, not a menu. Address, damage and hazards logged, crew assigned.
- 5 min
Crew lead calls you
You get their cell number and an honest arrival window.
- 38 min avg
Crew on site
Hazard check, utility coordination and a plan before the first cut.
- Same day
Weight off the house
Rigged or crane removal, tarp partner on call, photo log started.
- 24 to 48 hrs
Cleanup and paperwork
Debris hauled, invoice and photo log delivered for your insurer.
Emergencies we handle
If a tree is threatening people, a structure or access to your home, it qualifies for priority dispatch.
- Tree on the roof
- Tree on a vehicle
- Driveway or street blocked
- Cracked or hanging limbs
- Pool cage collapse
- Leaning tree after rain
Our average arrival for emergency calls over the last 12 months was 38 minutes. During named storms, calls are triaged by danger, with occupied homes and blocked exits handled first.
Get everyone out of rooms under the damage, stay away from any downed wires, and call our storm line. Take photos from a safe distance for your insurer but do not try to move or cut the tree.
Crews stand down when sustained winds exceed safe working limits, usually around 35 mph. We stage equipment before landfall and start working the moment conditions allow.
We coordinate tarping with licensed roofing partners who work alongside our removal crews, so the tarp goes on as soon as the tree is off.
Not an emergency? Book an estimate
For leaning trees, heavy limbs and pre-storm pruning, a certified arborist will visit within 3 business days.
4.9 from 1,284 reviews, ISA Certified Arborists